Transaction Policies

Soteclife Online E-Mall and APP Transaction Policies

1. General Provisions

1.1 These Policies regulate transactions between buyers and sellers ("Users") on Soteclife’s B2B Mall/APP ("Platform"), formulated by Soteclife ("Platform Operator"). All Users transacting on the Platform are bound hereby.

1.2 These Policies apply alongside the Soteclife B2B Mall and APP Service Terms; in case of inconsistency, these Policies prevail for transaction-related matters.

1.3 The Platform Operator reserves the right to modify these Policies per legal/regulatory/business changes. Revised Policies take effect upon Platform announcement (notified via in-app messages/registered email); continued use constitutes acceptance.

1.4 Users must read and agree to these Policies prior to transacting. Placing/accepting orders signifies full acceptance of all provisions, including "No Order Cancellation" and "No Configuration/Specification Modification After Production/Material Preparation".

2. Order Creation and Confirmation

2.1 Order Classification: Custom Production Orders, Stock Purchase Orders, and Sample Orders.

2.2 Order Creation: Buyers submit orders with accurate contact/delivery/payment details, bearing all risks from incorrect information.

2.3 Order Review: Sellers review orders within 24 working hours (48 hours for complex custom orders); extensions permitted for custom orders/stock shortages with prior notification.

2.4 Order Confirmation:

Seller confirmation activates the order; rejection requires clear reasoning via the Platform.

Failure to review within the timeframe constitutes automatic confirmation.

2.5 Custom Production Orders (No Inventory):

Non-cancellable/non-modifiable for configurations/specifications post-submission/confirmation.

Post-seller’s production/material preparation (notified via Platform/email), modifications are permanently forbidden.

Pre-production modifications require a new order; original order remains valid, with buyers liable for all obligations.

Seller may reject post-production modification requests; buyers bear all resulting losses.

2.6 Stock Purchase Orders:

Non-cancellable at all stages; no modifications permitted post-packaging/palletizing.

Buyer’s refusal to accept goods or default on payments results in non-refundable deposit/advance payment + seller’s full loss compensation.

2.7 Order Modification Rules:

Pre-confirmation (pre-production): Only non-specification details may be modified with seller’s written consent (sample orders excluded).

Post-confirmation/production: No modifications permitted under any circumstances.

3. Sample Orders

3.1 Payment: Full prepayment of sample fees and shipping costs required upon submission; fees may be subsidized/waived in formal orders at seller’s discretion.

3.2 Rules: Non-cancellable, non-refundable, non-modifiable (including force majeure); no changes post-production/material preparation.

3.3 Overdue non-payment results in order suspension; no refunds for any expenses regardless of production stage.

4. Payment Terms

4.1 Payment Methods: Bank transfer, online/third-party payments, letters of credit (subject to seller’s approval).

4.2 Payment Structure & Timeframe:

Advance Payment (30%-50%): Due within 7 working days of confirmation; valid bank receipt submission (Platform/email) required within 3 working days.

Balance Payment (50%-70%): Due 3 working days prior to shipment; late payment incurs 0.05% daily liquidated damages (capped at 10% of total value) + actual loss compensation.

Sample Orders: Full prepayment due within 3 working days; no production until payment confirmation.

4.3 Payment Confirmation: Platform verifies via payment institutions/seller-confirmed receipts; unconfirmed payments require supplementary documents within 2 working days.

4.4 Currency/Exchange Rate: Transaction currency as specified in the order; seller not liable for exchange rate fluctuation losses.

4.5 Payment Security: Seller not liable for risks from buyer’s improper account custody or unsafe payment environments.

5. Logistics and Delivery

5.1 Logistics Arrangement: Parties may agree on logistics details; seller selects qualified providers at discretion, not liable for delays/costs from force majeure/customs issues/buyer factors.

5.2 Production & Delivery Triggers:

Post-advance payment/receipt verification: Seller arranges production/preparation within agreed timeframe, notifying the buyer upon commencement.

Post-balance payment: Seller confirms shipping schedule and delivers within agreed timeframe.

Sample Orders: Shipped post-production/prepayment, excluding external delays.

5.3 Delivery Obligations: Seller inspects/packages commodities; not liable for minor packaging wear not affecting quality.

5.4 Commodity Receipt:

Buyers must accept deliveries promptly; delayed acceptance incurs storage/damage liability.

Objections to packaging damage must be documented with logistics personnel and notified to seller/Platform within 24 hours; failure constitutes acceptance.

5.5 Logistics Risks: Risk transfers to buyer upon handover to logistics provider; seller may assist with claims but not liable for losses unless caused by improper packaging.

5.6 Delivery Delay:

Seller-caused delays: Buyers may request explanations/expedited delivery; liquidated damages (capped at 5% of total value) only if agreed in the order.

Force majeure/external factors: Seller notifies within 3 working days; no liability with reasonable mitigation.

6. Commodity Quality and Inspection

6.1 Quality Assurance: Seller warrants commodities comply with laws/industry standards at delivery; not liable for issues from improper buyer storage/use.

6.2 Inspection Period: Buyers inspect within 7 working days of receipt (extended for professional installation); no objections accepted post-expiry.

6.3 Quality Objections:

Buyers must submit evidence (photos/videos/authoritative third-party inspection reports) via the Platform within the inspection period.

Seller responds within 5 working days; reserves right to request additional evidence/inspection.

6.4 Inspection Costs: Seller bears costs for confirmed quality issues; buyer bears costs for unsubstantiated claims.

7. After-Sales Replacement Rules (No Refunds or Returns)

7.1 Principle: Valid claims resolved via replacement only (seller’s sole discretion); no refunds/returns.

7.2 Replacement Eligibility:

Permitted: Verified seller-caused quality/spec discrepancies; logistics-confirmed non-human transit damage.

Prohibited: Customized goods without quality issues; buyer-caused damage/deterioration; unsubstantiated claims; late objections.

7.3 Replacement Procedures:

Buyers submit applications with evidence/reports within the inspection period.

Seller approves and selects replacement options:

Immediate Shipment: Buyer bears shipping costs (seller may cover for severe quality issues).

Combine with Next Order: No separate shipping cost (seller’s approval required).

Next Order Subsidy: Direct deduction from next order total; no cash refunds.

7.4 Limitations: Seller may refuse repeated replacements; replacements match original commodity specs.

8. Premium Customer Benefits

8.1 Eligibility: Determined by transaction volume, payment timeliness, cooperation duration, etc.

8.2 Benefits: Enhanced discounts, fee waivers, preferential payment terms, priority production/delivery (seller’s discretion).

8.3 Adjustment: Platform reserves the right to modify eligibility/benefits with notification; no order cancellation/modification rights included.

9. Dispute Resolution

9.1 Negotiation: Parties resolve disputes via good-faith negotiation with relevant evidence.

9.2 Platform Mediation: Unresolved disputes referred to the Platform within 15 working days with complete application/evidence/reports.

9.3 Mediation Process: Platform notifies parties, issues proposals within 7 working days; unagreed disputes resolved via arbitration/litigation.

9.4 Arbitration/Litigation: Follow order-agreed clauses; absent clauses, litigate per the Civil Procedure Law of the People’s Republic of China.

9.5 Evidence Preservation: Parties retain transaction records (orders, payments, logistics, reports, notifications) for mediation/arbitration/litigation.

10. Liability for Breach of Contract

10.1 Buyer Liability:

Late payment: 0.05% daily liquidated damages (capped at 10%) + actual loss compensation.

Attempted cancellation/modification post-production: Full loss compensation + non-refundable deposit/advance payment.

Refusal to accept goods: Forfeiture of all payments + storage/handling/resale loss compensation.

False/unsubstantiated objections: Compensation for inspection/time/reputation losses.

10.2 Seller Liability:

Confirmed defective goods/failure to replace: Replacement + compensation for inspection/reasonable business disruption losses.

Unjustified production/shipment delay: 0.05% daily liquidated damages (capped at 5%) + actual loss compensation.

Force majeure-related modification/cancellation: Prompt notification + full payment refund + direct loss compensation (excluding opportunity costs).

10.3 Exemption: Neither party liable for breaches from force majeure/government acts/natural disasters/wars/system failures or unforeseeable external factors.

11. Miscellaneous

11.1 Platform may take measures (reminders, warnings, privilege restrictions, termination) against buyer’s illegal/improper behaviors.

11.2 Trademarks/logos/trade names are the property of the Platform Operator or rights holders; unauthorized use prohibited.

11.3 Notices (including production/material preparation notifications) are delivered via registered contact info; deemed received upon sending.

11.4 Invalid clauses do not affect the validity of other provisions.

11.5 These Policies take effect upon Platform announcement. For inquiries and 2025+ value-added services, contact customer service via WeChat or email at service@sotechlife.com.